Returns & Refunds

At Australia Vapes, we want you to be completely satisfied with your purchase. Please read our returns and refunds policy below.

Returns

If you have received a faulty or incorrect item, please contact us within 7 days of receiving your order. We will work with you to resolve the issue as quickly as possible.

Refunds

Refunds are assessed on a case-by-case basis. If your return is approved, a refund will be processed to your original payment method.

How to Contact Us

To initiate a return or refund request, please contact our team with your order number and details of the issue.

Please note: We are unable to accept returns for change-of-mind purchases on opened products.